| This article relates to the Human Resource Functions | | | | knowledge about my benefit programs and the |
| competency, commonly evaluated in employee | | | | sequence of procedures that I should follow. There |
| satisfaction surveys. It reflects one employee's | | | | were a few areas that seemed questionable, but she |
| satisfaction with the manner in which her HR | | | | promised to get answers and get back to me. She |
| department carried out their work. This competency | | | | fulfilled that promise quickly and efficiently.Over the |
| examines how your employees feel with regards to | | | | next few weeks, which proved to be a trying period, |
| the quality and implementation of the human resource | | | | Julie was always there for me. She helped me |
| role within your organization. A human resource | | | | process paperwork, contacted the proper home office |
| department that is properly informed of employee | | | | departments on my behalf, and did everything she |
| issues, demonstrates a high integrity level, and | | | | could to minimize the stress involved in my recovery. |
| communicates effectively with staff and management | | | | "You just concentrate on getting better, I'll take care of |
| should expect a high satisfaction level in this | | | | everything at this end", she would say to me |
| competency area.This short story, Human Resources | | | | whenever things got too confusing. She really |
| at Work, is part of AlphaMeasure's compilation, Tales | | | | understood my distraction and took over for me when |
| From the Corporate Frontlines. It illustrates how a | | | | I wasn't thinking clearly. I'm sure there were times when |
| competent, compassionate staff can perform their HR | | | | another person would have lost her cool and become |
| functions and really make a difference in the lives of | | | | frustrated, but Julie never did.I recently returned to |
| employees, creating goodwill that spreads throughout | | | | work after a long rehabilitation period. I'm feeling much |
| the workplace.Anonymous Submission: Human | | | | better now, and see and speak to Julie less often. |
| Resources at WorkI've worked at a few different | | | | When I think of the people who were most responsible |
| companies, and never had much interaction with | | | | for helping me to recover, I always think of her. She |
| human resources departments, other than hiring and | | | | took responsibility to assist me, and did a fantastic job. |
| benefits enrollment paperwork.I'd like to tell you about | | | | She knew how to handle my issues, and was |
| one staff member who really made a difference in my | | | | masterful at effective communication. Julie is an asset |
| life. Stricken with a sudden and very debilitating | | | | to our human resources department, and reached the |
| sickness, I was completely confused about my | | | | standard that I believe all professionals in this field |
| benefits and responsibilities with regard to time off for | | | | should strive for.© 2005 AlphaMeasure, Inc. - All |
| treatment, and the coverage provided by my | | | | Rights ReservedThis article may be reprinted, provided |
| company-paid health insurance plan. I'd rarely even | | | | it is published in its entirety, includes the author bio |
| been sick before, and never hospitalized.I called work | | | | information, and all links remain active.Measure. Report. |
| from my hospital bed to tell my manager what had | | | | Improve your organization with AlphaMeasure |
| happened. I asked a few questions about my options | | | | employee surveys.Josh Greenberg is President of |
| and he told me he hadn't a clue---and offered to | | | | AlphaMeasure, Inc.AlphaMeasure provides |
| transfer my call to the HR department. I really didn't | | | | organizations of all sizes a powerful web based |
| know what to expect. I had heard some lunchroom | | | | method for measuring employee satisfaction, |
| complaints abut nasty attitude over the years, but had | | | | determining employee engagement, and increasing |
| no reason to expect a problem in this situation. Still, I | | | | employee retention.Launch your employee surveys |
| was nervous.I needn't have been. Julie was kind, helpful, | | | | with AlphaMeasure. |
| and very efficient. She had a broad base of | | | | |