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Jea Case Study - Performance Management Solutions

JEA has delivered impressive successesunderlying the rest of its achievements,
over the past several years. Betteris the stunning reinvention of the
management has kept costs down and ratescompany as an industry-leading
low, and an ongoing focus on workplacecustomerfocused organization. JEA's
safety has reduced the number ofsteady and impressive gains in customer
OSHA-recordable incidents over the pastsatisfaction ratings are well-documented
four years by 69.5%. In addition, JEA'sby multiple measurements, including
Northside Generating Station has earnedresults from regular surveys conducted
national awards and the Buckmanby independent auditors J.D. Powers and
WasteWater Treatment Plant received thethe American Customer Satisfaction Index
Operations and Maintenance Excellence(ACSI).
Award from the EPA.Read more...
But JEA's biggest success, and the one



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