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Jea Case Study - Performance Management Solutions

JEA has delivered impressive successes overunderlying the rest of its achievements, is
the past several years. Better management hasthe stunning reinvention of the company as an
kept costs down and rates low, and an ongoingindustry-leading customerfocused
focus on workplace safety has reduced theorganization. JEA's steady and impressive
number of OSHA-recordable incidents over thegains in customer satisfaction ratings are
past four years by 69.5%. In addition, JEA'swell-documented by multiple measurements,
Northside Generating Station has earnedincluding results from regular surveys
national awards and the Buckman WasteWaterconducted by independent auditors J.D. Powers
Treatment Plant received the Operations andand the American Customer Satisfaction Index
Maintenance  Excellence  Award  from the EPA.(ACSI).
But JEA's biggest success, and the oneRead more...



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