| Organizations around the world has been | | | | Diverse group of employees are perceived |
| realizing the cultural diversity within | | | | to be more creative and efficient in |
| organization is not a negative aspect, | | | | problem solving as compared to |
| rather can facilitate organizational | | | | homogenous group |
| stalk for glory (Papers4you.com, 2006). | | | | Ability to manage cultural diversity |
| However it is not an easy task to manage | | | | increases adaptability and flexibility |
| employees with different cultural | | | | of an organization to environmental |
| backgrounds. Nevertheless there are many | | | | changes. |
| policy guidelines that can make task | | | | Many organizational examples can be |
| easy. | | | | taken in this regard. In Australia, for |
| On a broader perspective, cultural | | | | instance, Hotel Nikko in Sydney has |
| diversity can be manage through | | | | unique edge that staff members in direct |
| communicating (creating awareness among | | | | guest contact areas speak a total of 34 |
| all employees about diverse values of | | | | different languages. Similarly Qantas |
| peers through communication), | | | | Flight Catering has sixty-six |
| cultivating ( facilitating | | | | nationalities on staff, with various |
| acknowledgement, support and | | | | overseas-born chefs. So dedicated |
| encouragement of any employee' success | | | | diverse 'ethnic' kitchens gave Qantas a |
| by all other workers), and capitalizing | | | | huge competitive edge that offers food |
| (linking diversity to every business | | | | based on customer's ethnic taste and |
| process and strategy such as succession | | | | requirements. Moreover Don's Smallgoods |
| planning, reengineering, employee | | | | through literacy, language and cultural |
| development, performance management and | | | | trainings increased cross-cultural |
| review, and reward systems) strategies ( | | | | communication and increased profits |
| Cascio, 1995). | | | | while lowering costs at the same time. |
| There are many different innovative ways | | | | Similarly The Cheesecake Factory had put |
| that organizations have adopted to | | | | special effort to understand Japanese |
| manage diversity. For instance Tabra | | | | quality and packaging culture as Asian |
| Incorporation, a small manufacturer of | | | | employees assist management to |
| jewellery and accessories in California | | | | understand Asian tastes so that they can |
| comprised of modest workforce is | | | | target exports to Asia (Nankervis et al, |
| composition of Third World immigrants | | | | 2002) |
| from Cambodia, China, El Salvador, | | | | Hence the discussion suggests that it is |
| Ethiopia, India, Laos, Mexico, Thailand, | | | | imperative to realize that cultural |
| Tibet Vietnam and other nations. To | | | | diversity should be taken as a tool for |
| acknowledge importance of their cultural | | | | better organizational progress rather |
| association, at least 10-12 different | | | | than a managerial problem and if |
| flags are always hanged from the ceiling | | | | effectively managed, it can be a key to |
| of its main production facility which | | | | gain competitive edge and success |
| represents the countries of origin of | | | | References |
| the employees. The owner's view point | | | | Bhatia, S., K., & Chaudary, P., ( |
| is 'I would like for this to be a little | | | | 2003),'Managing Cultural Diversity in |
| United Nations everybody getting along | | | | Globalization- Key to Business Success |
| and appreciating each other's culture | | | | of Global Managers- Insights and |
| instead of just tolerating it'. (Bhatia | | | | Strategies', New Delhi: Deep & Deep |
| & Chaudary, 2003) | | | | Publication Pvt Ltd |
| If cultural diversity can be managed | | | | Cascio, W., F., (1995), 'Managing Human |
| effectively, there is a potential to use | | | | Resources' International Edition, US: |
| diverse workforce for organizational | | | | McGraw Hill. |
| benefits. Cox and Balke (1991) asserts | | | | Cox, T. H., & Balke, S., (1991), |
| that multi-culturism is directly linked | | | | 'Managing Cultural Diversity: |
| to organizational success as | | | | Implications for Organizational |
| Effectively managed multi culture | | | | Competitiveness' Academy of Management |
| companies have cost effective | | | | Executive, Vol 5, Issue 3, August 1991 |
| competitive edge | | | | Nankervis, A. Compton, R., & Baird, M., |
| It helps in promoting minority friendly | | | | (2002) 'Strategic Human Resource |
| reputation among prospective employees | | | | Management'. 4th Edition. Victoria: |
| Diverse cultural corporations help to | | | | Nelson Australia Pty Limited |
| get better customers which has a variety | | | | Papers For You (2006) "P/HR/188. |
| of people | | | | |