| One of the most important departments of any hotel | | | | also another large issue for the hotel industry. The |
| staff is human resources management. Proper human | | | | importance of human resources management for |
| resources management can be the difference | | | | hotels is proven in this area. Hotels which provide |
| between a really well run hotel and a poorly one hotel. | | | | ways for employees to advance in position, or that |
| The human resources manager can control almost the | | | | provide training for employees so that they can gain |
| whole feeling and presence of the entire hotel. This | | | | skills necessary for an advanced position are very |
| makes the importance of human resources | | | | important to the retention rate of employees. It is easy |
| management for hotels very evident. | | | | to implement services of this nature and the expense |
| There are several different areas in which human | | | | is negligible compared to the expense and time |
| resources management is very important. One of | | | | necessary to constantly find new employees to |
| these areas is for newly hired employees. The | | | | replace the ones that always leave shortly after being |
| employees that are hired in a hotel can really alter the | | | | hired. One of the easiest things to implement is English |
| quality of service and the whole atmosphere of the | | | | lessons. Many hotel employees do not speak English |
| hotel. This means that it is very important to pick | | | | very well, and so it is a great incentive for them to |
| upbeat, dedicated workers for each position. It is the | | | | stay working at a hotel if they are offered English |
| job of the human resources manager to make sure | | | | lessons. |
| that good people are chosen to work in the hotel. In | | | | The importance of human resources management for |
| many cases many hotel workers are only participating | | | | hotels is also important in the area of employee |
| in hotel work because they can find nothing else to do. | | | | services. If the employees know they can come to the |
| Not very many people have a dream of running or | | | | human resources manager whenever they have a |
| serving in a hotel environment. However, there are | | | | problem or issue then it is easier for them to work in |
| some people who do want to work in that capacity, | | | | good conscience. Many human resources |
| and it is the job of the human resources manager to | | | | departments implement different games and activities |
| find those people. | | | | to make the work environment more interesting and |
| Retention of employees is another large problem in the | | | | fun for employees. There are many different services |
| hotel service business. Since so many of the | | | | that a human resources manager can think of to help |
| employees do not have hotel work as their ending | | | | employee morale. Maybe the hotel could implement a |
| career goals, many of them only work in a hotel for a | | | | babysitting service, or have a park day every year. |
| short amount of time. Other employees may have to | | | | These little services go a long way towards making |
| be let go because of poor work ethics or other issues. | | | | happy employees. Happy employees make happy |
| However, there are ways that a hotel human | | | | companies and happy customers. |
| resources manager can curb some of the desire and | | | | As you can see, the importance of human resources |
| likelihood that employees will move to other jobs | | | | management for hotels is very great. There are |
| quickly. The importance of human resources | | | | thousands of ways that a human resources manager |
| management for hotels is very large in this area. | | | | can make a hotel run more smoothly and more |
| Managers can provide good training and incentive | | | | efficiently. There are many different areas that can |
| programs that will cause employees to stay longer at | | | | benefit from the experience and guidance of a human |
| the hotel. Having a clear progression plan to advance | | | | resources manager. Therefore it is very important to |
| to higher levels of service will also cause employees | | | | not undermine the manager's importance. Without the |
| to stick around much longer. | | | | human resources manager a hotel is not the same or |
| The issue of employee progression and promotion is | | | | as pleasing to customers and employees. |