| | | | | Performance appraisal is the continuous assessment, |
| RISK MANAGEMENT IN HR AND ITS ROLES | | | | in cooperation with theemployee, of how she or he is |
| | | | | doing relative to the standards and expectations laid |
| Abstract : | | | | out in the job description and follow up training. |
| This paper aims to provide an introduction to some of | | | | Performance appraisal also includes dentifying with the |
| the key risk management roles, issues and processes. | | | | employee whatever corrective action may be |
| This paper is not intended to be an all-singing, all | | | | necessary and steps by which the employee can |
| dancing description of the risk management industry. | | | | advance his or her career. |
| Rather, we hope that it provides a summary of the | | | | Compensation includes the monetary and non |
| themes and practices that we use in risk management. | | | | monetary rewards received by employees. |
| This may enable actuaries to understand how risk | | | | The management team and employees carefully |
| management ideas and processes can addvalue to | | | | choose these rewards. The rewards need to be |
| their organisation and how they can use these | | | | feasible for the organization while helping satisfy |
| concepts in their work. | | | | employee needs. |
| DEFINITION OF RISK MANAGEMENT: | | | | Discipline is giving each employee expectations, rules, |
| "Risk is the threat that an event or action will adversely | | | | policies and procedures and thenworking with the |
| affect an organisation's ability to maximise stakeholder | | | | employee to get behavior consistent with employer |
| value and achieve its business objectives and business | | | | expectations. |
| strategies. Risk arises as much from missed | | | | Human resource activities lead to four important |
| opportunities as it does from possible threats." | | | | implications for risk management. |
| Basically, risk management is the sum of all proactive | | | | |
| management-directed activities within a program that | | | | 1) These activities are necessary to keep |
| are intended to acceptably accommodate the | | | | human resources in harmony with |
| possibility of failures in elements of the program. | | | | the riskmanagement tools adopted by the |
| "Acceptably" is as judged by the customer in the final | | | | management team. Risk management decisions are |
| analysis, but from an organization's perspective a | | | | carried out by people. Having the “right” people |
| failure is anything accomplished in less than a | | | | in place, trained, motivated and rewarded are essential |
| professional manner and /or with a less-than-adequate | | | | to success in risk management. |
| result. | | | | 2) Human resource calamities, e.g., divorce, |
| The key words are: | | | | chronic illness, accidental death, canhamper carefully |
| - proactive | | | | made and appropriate risk management decisions. |
| - management | | | | Risk management should anticipate the likelihood of |
| - accommodate | | | | human resource calamities. Human resource |
| - acceptably | | | | contingency planning needs to be an integral part of |
| - professional | | | | risk management. |
| - possibility | | | | 3) No management team stays together |
| It is possibilities that are being accommodated. It is | | | | indefinitely. Every farm will eventually havedifferent |
| management's job to do the planning that will | | | | managers or be out of business. Management |
| accommodate the possibilities. The customer is the | | | | succession is a significant source of risk.Human |
| final judge, but internal goals should be to a higher level | | | | resource considerations, plus legal and financial |
| than customer expectations. | | | | considerations, directly affect success in management |
| WHAT IS RISK MANAGEMENT? | | | | succession and thus risk management. Management |
| Risk Management is the process of protecting an | | | | succession requires each of the human resource |
| organization from financial harm by identifying, | | | | management activities: job analysis, job descriptions, |
| analyzing, financing, and controlling risk at the lowest | | | | selection, training, interaction, performance appraisal, |
| possible cost. Effective Risk Management is a | | | | compensation and discipline. |
| progression of actions that are taken with the purpose | | | | |
| of minimizing losses or injuries within the organization. | | | | 4) Human resource performance evaluation |
| Ascendant HR believes that your employees are your | | | | should be tied to risk management. |
| company’s most valuable resource. | | | | Risk management strategies are carried out through |
| A well-designed insurance and risk management | | | | people. Human resource failures can cause the best |
| program allows you to use your financial and human | | | | planned risk management strategies to fail. Risk |
| resources to pursue your company’s strategic | | | | management depends on explicit duties being specified |
| goals. | | | | in managers’ job descriptions, delegation of power |
| ROLES OF RISK MANAGEMENT: | | | | and authority to manage risk following indicated |
| There are two types of Roles in Risk Management, | | | | guidelines, and responsibility at the action level of risk |
| They are: | | | | management. |
| 1) People are a source of risk,e.g., shortage of | | | | |
| employees, people doing sloppy work, an employee | | | | Understanding these activities helps explain the |
| refusing to take on additional responsibility or a key | | | | relationship between human resources and risk.Failure |
| employee leaving two months after completion of a | | | | to successfully carry out these activities increases risk |
| one-year training program. | | | | and penalizes the organization by not taking advantage |
| 2) People are important in handling risk, e.g., | | | | of what its people could be contributing. |
| people using their ingenuity to solve unexpected | | | | |
| problems, employees going the extra mile for the good | | | | MANAGER’S SKILLS : |
| of the organization, a key employee redesigning her | | | | |
| own job to avoid unnecessary delays in getting work | | | | The effective integration of Risk management and |
| done, or an employee persuading a talented friend to | | | | human resource management requiresthat managers |
| apply for a position in the business. | | | | have certain skills. Most important are: |
| RISK MANAGEMENT OVERVIEW: | | | | |
| The goal of Risk Management is to identify, assess, | | | | 1) Leadership |
| and resolve risk items before they become threats to | | | | 2) Communication |
| a specific project or to the organization as a whole. | | | | 3) Training, Motivation |
| Risk Management plans should include short-term and | | | | 4) Conflict Management and Evaluation. |
| long-term risks to project schedules, costs, and the | | | | |
| functionality, adequacy and quality of project | | | | 1) Leadership: |
| deliverables. Risk Management is an integral part of the | | | | |
| overall quality assurance effort necessary to minimize | | | | Every human resource manager has leadership |
| the major sources of rework, schedule and cost | | | | responsibility. No group of people comesclose to its |
| overruns, and performance and quality degradation. | | | | potential without effective leadership. Planning, |
| Risk Management consists of the following two broad | | | | organizing, staffing and controlling can substitute to |
| categories of activities: risk | | | | some extent for leadership. Delegation of authority and |
| Assessment and risk control. | | | | responsibility and other tools for empowering |
| | | | | employees decrease the need for leadership. |
| - Risk Assessment | | | | Motivation, trust and careful development of |
| - Risk Identification | | | | procedures and policies are also helpful. Still, each ship |
| - Risk Analysis | | | | needs a captain. Some leadership is necessary. |
| - Risk Prioritization | | | | |
| - Risk Control | | | | |
| - Risk Management Planning | | | | 2) Communication: |
| - Risk Resolution | | | | |
| - Risk Monitoring | | | | Communication is an essential skill for effective human |
| THE HUMAN RESOURCE MANAGEMENT AND | | | | resource management. Inhuman resource |
| RISK MANAGEMENT INTERFACE: | | | | management, clear messages, listening and use of |
| Like risk, human resources are pervasive in the | | | | feedback are especially important. Interpersonal |
| business. Human resource managementis most | | | | relations, interviewing in the hiring process, building |
| effective when integrated with decision making | | | | rapport in the management team and with employees, |
| throughout the business. This leads to recognition that | | | | orientation and training, performance interviews, conflict |
| each production, financial and marketing decision has a | | | | resolution and discipline, all require communication. |
| human component or influence. Which choice is made, | | | | Mediocre communication skills tremendously |
| how the decision is carried out, the follow up and | | | | complicate these activities. |
| monitoring depend on people. Isolating management | | | | |
| team and employee issues from production, financial | | | | 3) Training, Motivation : |
| and marketing management frustrates people and | | | | |
| creates unnecessary risk in a business enterprise. | | | | Training is helping people learn. Effective training |
| To understand fully how human resource | | | | requires teaching skills, anunderstanding of how adults |
| management and risk management are | | | | prefer to learn, patience, communication, a systematic |
| Interrelated one must understand human resource | | | | approach and evaluation of whether the training has |
| management. It is the staffing, training,development, | | | | been effective. |
| motivation, and maintenance of employees to help | | | | |
| accomplish organizational goals. Effective human | | | | Motivation of employees challenges every manager. |
| resource management also helps employees | | | | Employee motivation helps theorganization accomplish |
| accomplish their career goals. | | | | its goals while also helping workers accomplish their |
| Human resource management is a process that can | | | | career goals. No motivation recipe guarantees |
| be broken down into specific activities: | | | | employee motivation. Nevertheless, some managers |
| 1) Job analysis and writing job descriptions | | | | are more effective than others in developing a work |
| 2) Hiring | | | | environment in which employees are consistently |
| 3) Orientation and training | | | | motivated. These managers use a combination of: |
| 4) Employer/employee interactions | | | | understanding and satisfying employee needs, |
| 5) Performance appraisal, compensation and | | | | compensating fairly, making it possible for employees |
| discipline | | | | to do their jobs with minimum frustration and treating |
| 1) Job analysis and writing job descriptions : | | | | employees equitably. The skill to motivate employees |
| The first activity is job analysis and writing job | | | | is nebulous yet real. The employers who are best at it |
| descriptions. Job analysis isdetermining the duties and | | | | have usually worked long and hard to develop the skill. |
| skill requirements of a job and the kind of person to fill | | | | Attributing the ability to motivate people to nothing |
| it. Theemphasis is on what the farm needs rather than | | | | more than a natural gift understates how hard the |
| on who wants to be promoted or who could be easily | | | | best human resource managers work to develop this |
| hired. The tasks that must be carried out to accomplish | | | | skill. |
| the firm’s goals determine duty and skill | | | | |
| requirements. Job descriptions summarize for both | | | | 4) Conflict Management and Evaluation : |
| employees and employers just what a job entails: job | | | | |
| title, duties, compensation, and skills, knowledge and | | | | Conflict is inevitable in farm teams: among employees, |
| abilities to do the job. In family farm businesses, job | | | | between employees and the management team and |
| descriptions for family members often include both | | | | among the management team. Managers must learn |
| management and labor responsibilities. Such a | | | | to deal with conflict rather than avoid it. Avoiding the |
| combination of responsibilities makes job analysis and | | | | conflict and its causes simply postpones the pain and |
| job descriptions more not less important in small | | | | agony that come from personnel blowups. Conflict |
| businesses. | | | | management strategies provide the management |
| | | | | team positive steps for addressing the conflict. |
| 2) Hiring: | | | | Effectiveness with the strategies is an essential skill. |
| Is the next human resource management activity. The | | | | |
| objective of hiring is tostaff each job with a person | | | | Most employees have a fervent desire for Evaluation, |
| who can succeed in the position. In today’s | | | | i.e., information about their performance. Many |
| exceptionally tight labor market, hiring is one of the | | | | supervisors find it extremely difficult to share |
| most difficult human resource activities. The position | | | | performance evaluations in an honest and helpful |
| must be described carefully and creatively to potential | | | | manner. Employees dread poorly done evaluations and |
| applicants. From among the pool of applicants,people | | | | evaluation interviews. Supervisors lacking evaluation |
| must be carefully chosen if they and the employer are | | | | skills combat their frustrations by postponement, |
| to have a successful relationship. | | | | inflated evaluations and vague communication. Both |
| | | | | supervisors and employees need training in evaluation |
| 3) Orientation and training: | | | | for it to be useful and pleasant for both parties. |
| The next activity after hiring is orientation and training. | | | | |
| Orientation socializes newpeople to the business. It | | | | CONCLUSION: |
| introduces them to the firm’s mission, its history and | | | | |
| its culture. It gives them the information essential for | | | | Managers’ paradigms, understanding of human |
| getting off to a good start. Training and experience | | | | resource management and human resource skills |
| give the employees the knowledge, skills and abilities | | | | determine the success they will have with people. Like |
| necessary to succeed in the position. | | | | the rest of risk management, blaming others for |
| | | | | management shortcomings neither solves problems |
| 4) Employer/employee interactions: | | | | nor provides escape from the problems. The good |
| Day-to-day employer/employee interaction includes | | | | news is that managers can make human resource |
| leadership, motivation, andcommunication that build on | | | | management one of their Strengths. The result will be |
| hiring, orientation and training. Employer/employee | | | | better risk management, more effective management |
| interaction cannot make up for an ill-defined job, having | | | | and greater satisfaction from working with people. |
| hired the “wrong” person or inadequate | | | | |
| orientation and training. | | | | |
| | | | | Article by: |
| 5) Performance appraisal, compensation and discipline: | | | | |
| The last three activities are closely related: | | | | X.Queen Shanthana Mary |
| performance appraisal, compensation anddiscipline. | | | | M. |