| Consider this scenario. You are planning for your next | | | | 2. They might spend less time waiting to receive |
| staff meeting, where you intend to discuss | | | | information from others |
| performance improvement. You have already identified | | | | 3. They might increase their ability to complete tasks in |
| several things your employees need to do to improve | | | | a timely manner |
| performance. These include: | | | | 4. They might have fewer feelings of frustration from |
| 1. Meet deadlines for delivering products or services | | | | not having information needed to complete tasks |
| 2. Meet deadlines for providing information to others | | | | 5. They might have a reduction in backlogs of |
| 3. Meet deadlines for requesting information from | | | | uncompleted work |
| others | | | | 6. They might have fewer instances where a superior |
| 4. Complete priorities in the proper sequence | | | | needs to follow-up to verify completion of critical tasks |
| 5. Solve workload problems quickly and correctly | | | | 7. They might have fewer instances where there is a |
| During this meeting, you also want to emphasize how | | | | need to handle the same request multiple times |
| important it is for your employees to improve in these | | | | Personal Performance Does Matter |
| areas. So your plan is to explain how these | | | | When you tell employees how performance |
| improvements could impact their performance. You | | | | improvement benefits them, you increase your |
| don’t want to focus on benefits for customers, | | | | chances of getting a positive reaction. The key is |
| benefits for the team, or benefits for the organization. | | | | broaden your list of what you might consider a |
| You want to emphasize the benefits for your | | | | “benefit” to employees. Sure, higher pay, more |
| employees, as individuals. How might you do this? Try | | | | time off, and fewer work hours might top the list. But |
| explaining how performance improvement could lead | | | | employees are also interested in things that lower their |
| to one or more of the following results for your | | | | stress, reduce their workloads, and improve their |
| employees: | | | | performance. So remember to include “personal |
| 1. They might spend less time reacting to others who | | | | performance” the next time you plan to discuss the |
| are complaining about overdue or missing information | | | | benefits of performance improvement. |