| The Professional in human resource and senior human | | | | review or action. It's like e-mail with a database and |
| resources exam will test your experience in the field in | | | | built-in intelligence.o Manager self-service - This lets line |
| human resources. The PHR and SPHR is the industry | | | | managers view and change employee records, |
| standard of human resources and the certification is | | | | access policies and procedures, and gain personnel |
| issued by the Human Resource Certification institute. | | | | information. They can rate employees, create budgets |
| The exam is challenging because it tests your | | | | or enroll employees in training courses.o Employee |
| knowledge on every aspect of the employee and | | | | self-service - This lets employees conduct such |
| management relation process and all relevant and | | | | self-managed activities as changing their benefits |
| constantly changing laws related to protecting | | | | program, choosing training programs, examining job |
| employees and management. Are the web-based | | | | postings and engaging in retirement planning.o |
| systems you currently use up to date, with technology | | | | Interactive voice response (IVR) - This enables |
| being a major factor in HR management, it will surely | | | | managers or employees to make many changes to |
| be tested on the exam. The core of the system is a | | | | benefits, payroll, job postings or other information using |
| Web-enabled HR portal and self-service network, | | | | the push-buttons on a telephone, which is a simpler, |
| which gives personnel access to the HR information | | | | more limited technology, but less expensive.o HR |
| database and other systems. Within this system, the | | | | service centers - You can use this centralized set-up |
| new roles for the HR staff include:o Strategic | | | | to handle inquiries and customer transactions, and to |
| partnering with others in the organization from top | | | | resolve routine problems. The operator can easily |
| managers to local divisions.o Staffing centers of | | | | access a caller's records using computer telephone |
| expertise, either centrally or locally within the | | | | interface (CTI) technology and can use scripted |
| organization.o Administering service centers where HR | | | | questions to respond quickly on the phone, by fax or |
| is centralized. | | | | by e-mail.o HRIS systems and databases - This is the |
| Besides the usual HR staffers, you'll also need HR | | | | core technology that coordinates all transactions, |
| specialists who can perform a number of technological | | | | keeps records and handles applications. It holds all the |
| roles. These include:o A knowledge-based specialist to | | | | employee, organizational and HR plan data necessary |
| build and maintain policies, practices and procedures.o | | | | for all HR functions.o HR stand-alone (bolt-on |
| An overall HR information manager to handle access, | | | | applications) - Select the add-on programs that are |
| use and data privacy.o Service center technologists to | | | | most suitable for your HR set-up including, applicant |
| supply data to the shared services units.o Enterprise | | | | tracking, success planning, 360 degree assessments |
| data mining and data mart personnel to create and | | | | and appraisal systems.o Data marts, warehouses, and |
| manage HR information. Technologies you can use in | | | | OLAP - This refers to information from a single source |
| setting up an HR portal and self-service include:o | | | | (mart) or collections of data from mixed sources, such |
| Workflow - This lets users access employee records | | | | as a mix of financial data and information about |
| or enter data on their own computer terminals and | | | | production, suppliers and employees. |
| then pass it on to the next appropriate person for | | | | |