| Gaining a complete understanding of employee | | | | hand. They accept this fact and welcome training with |
| performance development is critical for any manager | | | | open arms. Depending on the complexity of the roll, this |
| who wants to improve overall team performance. The | | | | phase can take a few minutes to a few weeks. |
| most common mistake managers make is that they | | | | Conscience Incompetence - I know I don't know |
| treat all employees as if they have the same skills and | | | | anything. |
| learning capacity. Managers that can change this | | | | In this phase the individual begins to understand and |
| paradigm will replace those who cannot and emerge | | | | become aware of the job requirements and begins to |
| as leaders within an organization. | | | | learn the necessary functions of performance. |
| There are four levels of development that encompass | | | | Conscience Competence - I learned how to perform |
| the learning process. Each level must be completed | | | | and I am aware of using what I learned. The individual |
| before the individual can move on to the next and it | | | | is now fully aware of what they have to do and |
| must be noted that everyone does not learn at the | | | | performs as taught. They will refer back to notes and |
| same pace, so a standard time line may not be | | | | lessons taught while perfecting their performance. |
| obvious. | | | | Unconscious Competence - I perform as I learned |
| The four stages of learning are: | | | | without being aware that I am using new skills. At this |
| | | | level, a permanent change has occurred and new skills |
| 1. Unconscious Incompetence | | | | are now part of everyday performance. |
| 2. Conscience Incompetence | | | | As with every process, an evaluation process must be |
| 3. Conscience Competence | | | | implemented to be sure the employee continues to |
| 4. Unconscious Competence | | | | perform as expected. If there are any indications that |
| Let's look at each stage individually and define them | | | | the learned process is not being performed as taught, |
| further. | | | | then an evaluation must be completed to determine |
| Unconscious Incompetence - I don't know that I don't | | | | whether the employee has discovered a way to |
| know anything. | | | | improve the process (which should be recognized and |
| In this stage' the individual is fully aware that they do | | | | rewarded) or remedial training may be required. |
| not have the required skills to perform the task at | | | | |