| Customer service week is the first week in October. It | | | | Sometimes customers can be rude and training on |
| is an ideal occasion for training staff on customer care | | | | ways to deal with this without losing one's cool are |
| as well showing your customers and clients that they | | | | important. It also can be useful to see if there is any |
| are important. In order for employees to be able to | | | | truth in the customers' complaints. Is there too much |
| fully care and attend to customers, a few things are | | | | red tape someone has to jump through? Are the |
| important. First of all, if the work atmosphere is difficult | | | | phone waits too long? Is there a long line that is very |
| due to gossip, poor communication with management | | | | frustrating in the place of business? Are there |
| and co-worker rivalry then this makes the staff | | | | problems with the products or services that are not |
| stressed. When this occurs, this often translates into | | | | being addressed? What can be done to reduce these |
| poor customer service. Evaluating the ambiance at | | | | types of problems? If there is a common complaint |
| work and thinking out ways to improve communication | | | | made, be honest and see if there is something that |
| between staff and management, minimize gossip and | | | | does need to be changed to reduce this problem. If |
| reduce unhealthy competition can make people more | | | | customers are angry, it will make staff uncomfortable |
| relaxed at work. | | | | which can result in a similar attitude, resentment or |
| Often family or financial problems can make an | | | | fake smiles. |
| employee stressed in the work setting. There should | | | | Prepare for customer service week by training your |
| be a way to connect with anyone that works for you | | | | staff on ways to deal with their own stress and |
| so that they know there is someone they can speak | | | | difficult situations with clients and customers. During the |
| to when they are under a lot of pressure. You can | | | | week itself, celebrate with your employees with small |
| refer them to the eap program or providers for | | | | gifts, food breaks and activities. Also let your |
| counseling if it looks like an ongoing situation. However, | | | | customers know that it's customer week and have |
| many times just being able to talk about something at | | | | something set up such as drawings, free booklets and |
| work to someone can relieve excess worry or | | | | puzzles. A puzzle piece is the logo of customer |
| resolve an issue. Finding a way to have open talks | | | | service week. Have healthy snacks set up for both |
| with people you employee will make him or her feel | | | | staff and customers. |
| appreciated and they'd also put more heart into work. | | | | |