| If you hear a motivational speaker you can probably | | | | with mediocre skills and knowledge but a great attitude |
| make a safe bet that at some point in the speech | | | | excel in the job. Why is that? The reason is: attitudes |
| there is going to be a discussion about attitudes. | | | | are the multipliers of performance. |
| Motivational speakers know how important attitudes | | | | Leadership Skills Training & Attitudes |
| are for anyone to achieve what they want to achieve. | | | | So if attitudes are so important to the success in the |
| What we don't see is a lot of talk about attitudes in | | | | performance of a job, why don't you train attitudes as |
| leadership development training. Before we get into | | | | a basis for leadership skills training? In leadership skills |
| that, let's look at the role attitudes play in business. | | | | training usually there is a focus on competencies that |
| Even though there is a lot written and spoken about | | | | make a great leader. The leadership competencies |
| attitudes, we still don't understand them. Attitudes are | | | | would include communication, problem solving, decision |
| viewpoints or outlooks that are unique to us as | | | | making, goal setting, conflict resolution, and so on. It is |
| individuals. The attitudes that we have are habitual | | | | very rare to see a module on attitudes. Yet attitudes |
| ways of thinking. Attitudes are not opinions because | | | | are a key component of great leadership. |
| opinions tend to change frequently. Attitudes, on the | | | | Some attitudes that you would want to see in a leader |
| other hand, tend to remain constant over long periods | | | | are: |
| of time. It is these habitual ways of thinking or attitudes | | | | |
| that determine our behaviors. | | | | 1. Being a self starter |
| In business attitudes are often the last thing considered | | | | 2. Willing to take responsibility for their own actions and |
| for achieving business goals. Let's look at an example | | | | actions for their team |
| of how attitudes are often overlooked until it is too late. | | | | 3. Empathy |
| Usually when a business looks to hire someone they | | | | 4. Being open minded |
| make sure that the person has the skills and | | | | 5. Being resilient |
| knowledge necessary to do the job. In fact, a | | | | 6. Having a results orientation |
| company will usually invest in the individual to develop | | | | 7. Being customer focused |
| further the skills and knowledge of the person they | | | | Each one of these attitude areas has skills associated |
| hire. Conversely when a company gets ready to fire | | | | with them; but, it is the mindset or attitudes that a |
| someone, isn't it usually about the attitudes of the | | | | person has in each of these areas that is going to |
| person? Still, very little if anything is invested in | | | | determine how successful the person will be. |
| developing attitudes. | | | | If more emphasis was placed on attitudes in leadership |
| Attitudes are really the multipliers of performance. | | | | skills training the effectiveness of the leadership would |
| While skills and knowledge are necessary to perform | | | | improve, customer and employee satisfaction would |
| a job successfully, it is the attitudes that determine the | | | | escalate, and overall productivity would increase. Look |
| level of excellence in a job. You probably have seen | | | | at how you develop your leaders and ensure that |
| where a person who had tremendous skills and | | | | attitude development is part of your leadership skills |
| knowledge but, had poor attitudes did not succeed in | | | | training. |
| the job. And, you probably have seen where someone | | | | |