Things may be looking up on the economic horizon, but organizations are still watching their budgets. For many of these companies, high employee turnover is an issue for the HR department, not the finance team. Before an organization implements an employee training program, several considerations must be made. First, companies need to understand the goals for the training program and then outline how the program might achieve those goals. Support from executive staff is also a critical concern, and is only achieved if key leaders are involved from the outset. Executive teams can help select training areas that they consider most important for managers, while managers can do the same for their team...
Is it Wise to Invest in Employee Training...
Employees are the greatest asset to any business or organization. An organization is as good as its work force. Therefore, updating the skills of employees through training development courses is vital for long-lasting success of every organization. Recruitment of the right candidate to your organization is only half of the task accomplished. The remaining task is to mould his work pattern and skills to suit your organization. However skilled or experienced an employee may be, he needs initial adjustment into new organization to work efficiently. You can speed up this process of assimilation by giving him well-organized and targeted exposure to the working of the company. Imparting training...
The Benefits of Employee Training
The term 'Training' means imparting of certain aspects of skills and knowledge by an expert to the employees of a company in order to improve their performance. Employee training helps in developing the overall performance of the employee including his personal as well as professional skills and imparts perfect knowledge and ideas so that the employee puts his best talent and increase the overall productivity of the organization in an efficient manner. Basic Reasons for Employee Training The first and foremost reason is development of physical and mental skills of an employee in the work prospects. Every organization has a set percentage of performance appraisals for its employees where the overall...
The Manager's Role in Employee Training
Whether or not you're the person who actually conducts the training for your staff, as their manager, your role in training is a crucial one. Your employees will take their lead from you when it comes to the part training plays in the success of the team. It's essential for you to be a strong advocate and a vigorous champion of training. It's no wonder so many employees, in contact centers and elsewhere, dread training. It's often poorly planned and even more poorly executed. But training doesn't have to be dry and monotonous. In fact, effective training - whether it's centered around skills, product knowledge, or anything else-is active, informative, and fun. Yes, fun! How to Position Training A...
Tips to Promote Employee Training in the Workplace
Employee training is not viewed the same by every company. Some companies make it a goal to find employees that already have a specific set of skills prior to hiring them on board. Although employees may have the skills or have said they did when you hired them, you cannot expect their knowledge to continue as technology does without ongoing training. Many people do not have time or money to attend training on their own time. The best thing a company can do is provide employee training for things like software, management, and even quality control on a continuous basis. If you need to convince management that you need to dip into the budget for employee training there are many things to consider...
How to select the best system for Employee...
An improper selection of employee training and development system can lead to unproductive team members, loss of valuable time, and loss of money. Below mentioned are certain important points that you should keep in mind before selecting a system for employee training and development. Effectiveness of the Employee training system Before you select a training and development system for training your employees, make sure that the vendor is expert in their field and delivers a reliable and effective system. You should go through their website in order to get an idea of the type of content that is offered by the vendor. You can also enquire about the qualification and experience of the instructors and...
Ensuring Employee Training is a Success
Determining the needs for employee training is the first step you must take before you run out and purchase a bunch of classes for your staff. In order to determine the needs of the organization you might need to ask staff members and management. Addressing the current and future company needs will also help determine which training courses are best for the company. If you are planning an implementation of a new email system that is entirely different than the current one that has been used for 20 years then training would be vital. When you determine the need for employee training, the big question at hand is how the training will benefit the business. Once you know which courses to provide to...
Tracking employee training and measuring training effectiveness is a key objective of any training and development department. Naturally, you want to ensure your investment in training of new hires and current employees delivers the expected results. One of the ways to assess the effectiveness of employee training is by establishing quality Key Performance Indicators (KPI). When created and tracked properly, they serve as a benchmark to measure and improve progress towards a set of broader based goals or objectives. Many organizations find it hard to come up with good KPI's, if any at all. In order to move beyond a "tick the box" training strategy and drive real results from the efforts, you must...
Top U.S. Healthcare Staffing Providers
Top U.S. healthcare staffing providers act as a medium between the job providers and job seekers. Temporary staffs or permanent staffs, experienced or inexperienced staff, all are appointed by these healthcare staffing providers, thus freeing the employers from the burden of staffing procedures. Top US healthcare staffing providers are the ideal options for recruiting suitable healthcare staffs for your healthcare center in the US. Healthcare staff recruiting agencies in the US mostly provide job recruitment services as well. Therefore these healthcare staffing solutions are useful for healthcare job providers and healthcare professionals such as nurses, therapists, and...
The Art of Promotional Modeling and Event Staffing
> Perfect skin, a natural look and charisma are essential traits and play a crucial role in reaching success in the world of modeling. Runway models have strict weight and height requirements and restrictions and magazine and photo shoots require a particular Look, but there is no longer a limit on modeling types or ways to get more exposure. The different aspects of modeling allow for a variety of opportunities and for the outgoing motivated bubbly personality individual wanting to get their foot in the door of the modeling world promotional and event staffing might be just the way to go to get noticed. Promotional models are hired to cover a wide range of work and events. Locations and...
How Factoring Companies Can Help Staffing...
Own a staffing agency or company? Need funds to cover payroll? Learn how a factoring company can help you. One of the biggest challenges for staffing company owners is meeting payroll. Employees must be paid every week — without exception. However, paying employees can be very difficult if an agency does not have predictable or reliable cash flow. What is worse, waiting for a payment from a slow paying client can seriously jeopardize the agency’s ability to function. This situation, unfortunately, is quite common in the staffing industry. What is the solution? When owners or managers face slow cash flow their first instinct is to try and get business financing from their local bank...
> Many organizations are facing challenges when it comes to staffing management function due to many reasons. But there are steps that are followed in ensuring that it is successfully done. You agree that staffing management is one of the functions of management. It is through the combination of materials, money, machines and men that ensures the growth and survival of any organization. The success and failures of an organization depends on these resources. The employment of suitable manpower is necessary for efficiency use of other resources. This is only possible through staffing management. Staffing is defined as that function of personnel management which is involved...
Global Staffing Market Needs Long Term Strategies
A few years ago the world staffing market was hit by a tsunami called the recession. This resulted in job loss, sacking, cost cutting, and a quick fall in recruitment. Though there is still some hiring that is going on but it is happening in snails pace. According to the industry experts the staffing sector will still face some more challenges before it finally gets better. Market watchers who are observing this trend in the staffing market are right now pointing out that the years 2009 and 2010 would find it a bit tough to make too much recruitment. This may also put some adverse affect on the finances of these companies. Right now the world staffing market is worth almost $ 300 billion. Now to...
It is well understood that productivity in the workplace is the concern of an employer. In a large company, human resources may be in charge of this issue. There are a lot of misconceptions about workplace productivity. It is assumed by many that monetary compensation motivates workers the most to be productive. This means that the more you pay a person the more productive they will be. This is actually far from the truth. It is not human nature to be calculating how much money you are making when you complete small tasks all day long. However, praising employees, setting goals, having proper disciplinary procedures, and an open communication amongst employers and employees are all things that can...
Call center Hiring And Staffing
Copyright (c) 2008 Hani Masgidi The enormous demand for call center service is the reason for the increasing growth of the industry. However, one of the most difficult and crucial part of call center management is finding and keeping the right people for the job. Retention is highly recommended, go an extra mile to retain an agent who is a part of your call centre, he has pre-qualified, has got-on with the things and you are also able to evaluate his abilities. Make a correct judgment about the skills of the person and offer all that which the person expects by way of any of your company intelligencia. Changing people is a never ending story for call centers; the need of the hour is to change minds...
Your Staffing Firm? Inefficiency is a Death...
cl Iâve been in recruiting for almost my entire career and wow has it changed. From the days of huge markups to the dot com decimation of professional recruitment, I have seen this industry change so much. I tell my friends that the staffing industry is the thing to watch if you ever want to know what the market is doing. If your recruiter friends are making money, that means the economy is getting better and/or on the rise. Well, once again we are in a new era of recruiting. Recruitment Outsourcing is growing rapidly, margins will never be what they used to be, and recruiters barely use print media anymore. We are in a time where recruiters have to be very efficient and frugal while still...
Online Leadership Courses - Bringing Learning...
ntioned in any good leadership courses guide, Online Leadership Courses are a brand new methodology of gaining accredited information of leadership, without requiring the participant to actually attend a campus. This enables online leadership levels to be flexible across the needs of the participant, resembling a full time job or family life. Being able to take a leadership course online can in many instances, allow an employee to aquire the ability set wanted to grab a promotion, when their firm fails to deliver what it promised on leadership improvement needs and courses. This guide to online courses will include the following topics: 1. When are online leadership courses the best choice? 2. Tips...
Academic Leadership Courses vs Online...
rship courses/classes/coaching comes in many names and forms, but the susbtance usually fits into one of 2 catergories: 1. Academic Leadership Courses 2. Experience or 'Hands on' Based Courses The differences between the two are very stark: academic courses teach the theory surrounding leadership & management (as the skills needed for both can sometimes overlap). These will involved many leadership theories developed by professors and researchers using scientific methods, and drawing sensible conclusions from their results. While I wouldn't want to attack the work of these researchers - it is however important that we appreciate the weaknesses inherent within this strategy of learning. Weakness...
In order to answer the question "How to reduce HR hiring cycle time?" we need to first understand the problem. Most hiring managers assume that there is an abundance of candidates available in the market. They think that people that would be happy to join their organization and ready-to-go with an arsenal of skills to do the job properly. When they begin to work with their HR partner or with their assigned recruiter, they really don't believe them when they are told, "You really have no idea how few qualified candidates there are out there." As the baby-boomers begin to retire in droves, it will become more and more challenging to fill open positions within our organizations. According to Jim...
Improving Employee Performance – How to Talk...
If you want to improve employee performance, start thinking about your daily conversations. You discuss new projects, talk about overdue assignments, give updates about completed tasks, and so on. Use these conversations to reinforce the importance of doing a great job. How? Link the performance to some type of workplace result. Consider these five examples: 1. “When you submit your reports on time (improvement you want employee to make), we are able to meet our deadlines for submitting the monthly reports to the field office (result of improvement).” 2. “Entering clients’ medical records into the database by 5:00 PM every day (improvement you want employee to make) helps us achieve...
Employee Performance Development
Gaining a complete understanding of employee performance development is critical for any manager who wants to improve overall team performance. The most common mistake managers make is that they treat all employees as if they have the same skills and learning capacity. Managers that can change this paradigm will replace those who cannot and emerge as leaders within an organization. There are four levels of development that encompass the learning process. Each level must be completed before the individual can move on to the next and it must be noted that everyone does not learn at the same pace, so a standard time line may not be obvious. The four stages of learning are: 1. Unconscious Incompetence...
When you think of employee performance evaluations, what is your first reaction? Many shudder at the thought; supervisors dread writing the report and employees feel anxiety over potential surprises in their annual review. Why do so many managers fail to take advantage of the opportunities present? Change Your Message Supervisors want to get the job done and employees want to get a good review, so why not satisfy both? Instead of providing feedback only when required on an annual basis, consider implementing a habitual program that reinforces success and minimizes failure. Leaders take advantage of the formal evaluation process and use it to train and mentor their team. Positive results occur when...
9 Easy Steps to Solving an Employee Performance...
One of the things that managers don't seem to want to accept is that we will always have employee performance problems. The big goal is to solve new problems, not to keep rehashing old ones. Think of it this way. You drive a car. You have to (a) fill it with gas and (b) get the oil changed. If you don't do these things. It will (a) stop; and (b) seize up. People are like that too. We require feeding and maintenance. Actually so do managers, because managers are people too, but that's another article. Here's a situation in which an employee who is not achieving the performance you want even though you have clearly explained the "what to do," "why to do it," and "how to do it." He is qualified to do...
How Employee Performance Evaluations Can Drive...
- Why are employee performance evaluations so stressful? - When you think of the annual review, what is your first reaction? Management and staff shudder at the thought. Supervisors dread writing the report, but they want to get the job done. Employees don't like surprises in their annual evaluation, but they want to get a good review. Why not satisfy both? Annual reviews tend to be stressful experiences for management and staff. However, if both parties are committed to achieving goals, it is simply a matter of establishing clear expectations while continuing to provide the coaching and mentoring necessary to help employees succeed. - Why do so many managers forget their critical role in mentoring...
Being a manager is a huge responsibility because you have the task of bringing out the best in your employee. You have to work extra hard to encourage employee performance improvement. If you’re a manager and your goal is to change an employee’s behavior, you might have to make some adjustments in the manner of dealing with some employees. For instance, when you place someone on disciplinary action, managers frequently make the mistake of concentrating only on documenting negative employee behavior rather than focusing more on guiding the employee. Although documentation is important when the behavior is not amended and additional steps in the discipline process are necessary, managers should...
Employee Performance Appraisals
Employee performance appraisals are considered necessary in order to provide information about performance rankings. This information assists in making decisions regarding salary fixation, promotion, confirmation, transfer, and demotion. Apart from this information, employee performance appraisals provide feedback information about the level of achievement and behavior of employees. This information helps to assess the performance of the employees, rectify performance deficiencies, and set new standards of work if required. Employee performance appraisals play a crucial role in providing information that helps to counsel employees. The information helps to identify deficiency in employees regarding...
Improve Employee Performance by Focusing on...
As humans, we try to avoid what we dislike. As managers, you can use your knowledge of what employees dislike to encourage improved performance. How? By explaining to employees how doing a better job could help them avoid the things they dislike. The good news is that you will know what employees dislike because they will tell you directly with body language or comments. Or they will show you indirectly with unsatisfactory performance; or in more extreme cases with non-performance. Consider these four possibilities for linking what employees dislike to improved performance: 1. Working alone: Some employees dislike working alone. They want to interact with other people. But perhaps their...
Better Management Skills Will Improve Employee...
HR Mangers have an important contribution to play in lifting employee performance by ensuring that they have competent managers and supervisors. The reason for high staff turnover is that people don't leave businesses; they leave their managers. By developing better leadership skills in these managers, staff retention increases. An interesting exercise for an HR Manager, is to do a comparison between the cost of staff turnover and the cost of developing the leadership skills of their managers. There is a strong relationship between leadership competence and staff turnover. It is important for all HR managers to clearly specify their expectations to their management teams. These expectations...
As a manager or leader in life, we often think that part of the role is knowing all of the answers when someone asks us a question. We automatically go into "solution" mode when someone presents us with a question or problem. The challenge with this approach is that we are then creating dependence on ourselves rather than creating independence for the other person. Human beings are funny creatures - we often learn best and more deeply by doing and experiencing something themselves. Think about when you learnt how to ride a bike. Someone could tell you - well you sit here, balance yourself, push off then stick your feet on the pedals and then push the pedals around to propel you along. Great - but...
Employee performance issues are unavoidable. The key to both addressing them and reducing their reoccurrence is to provide honest and timely feedback. This is certainly not a new concept. Unfortunately it is not commonly practiced. There is a simple reason for this, and it's not because we don't have the time. I've seen managers do almost anything to avoid giving an employee honest, timely feedback. We neglect doing it because it makes us uncomfortable. Being humans, we don't like confrontation. As managers we swear up and down that it's not a problem for us, but it is. We don't like to hurt people's feelings. Unfortunately, this thinking rewards poor performance, which cheats the company. It also...
Employee Performance - Do You Have...
Some managers call them "dead people walking," others call them "retired-on-the-job." You know who they are - employees who do little more than show up. They do the minimum, offer little or no ideas and are the first ones out the door. They are disconnected, disengaged and disinterested. All businesses need significant contribution from each employee, particularly in this period of being forced to do more with less. Great, profitable employee performance requires motivated, excited and passionate employees - not those who are retired on the job or checked-out. It is time to either get them actively performing or help them formally do what they have informally done...retire. Today's get-more-done...
What Is a 360 Employee Performance Review
I was talking with a manager about their employee performance review processes. This company had been doing them for some time and wanted to take their reviews to the next level. "What about a 360?" I was met with a very stunned look. "I didn't think you thought of me that way" came the reply. It was my turn to look stunned. "No - a 360 degree performance review process" was my reply. "A 360 is where a person gets feedback on their performance from their peers, their subordinates, their boss and in some cases even suppliers and clients. That's why it is called 360 - you get feedback from all around you." A 360 is a very intense tool and not to be messed with. I have seen it create miraculous shifts...
Importance Of Employee Development
Employee development is crucial for the growth and prosperity of any business as employees are one of the determining factors for the success of the company. The more capable and qualified the employees the better the performance of the company. When they are well trained, they can easily handle situations, please customers ensuring customer retention as well as resolve any glitches easily without much ado. Employee development programs are essential to improve morale as well as to motivate the employees to perform well. Employees like to learn new skills and meet challenges and they are more motivated when they feel there is great potential for personal growth. When the company shows interest in...
The Right Performance Review Phrases Raise...
Performance review is an integral component of a company that wants to raise the bar of employee performance and productivity. Companies that conduct regular performance review are those that consider their employees as their greatest assets. Using the right performance review phrases will certainly facilitate the desired improvement in employee performance. On the part of the employees, they certainly want a review that is reflective of the actual performance of their duties and responsibilities. They know that as the review is documented, it forms part of their work history. A carefully written performance review is also generally accepted by employees and minimizes disagreements and...
Do your employees know how their specific performance contributes to the achievement of your organization’s goals? If not, you may be missing a great opportunity to improve performance. Employees want to see the BIG Picture and where they fit into that picture. They want to know “why” their performance matters. So when you link (directly or indirectly) employee performance to the achievement of organizational goals, you increase the likelihood of getting better performance. To make these links, do three things. First, examine the goals in your organization’s strategic plan. If your organization does not have a strategic plan, identify the short-term or long-term goals where you work. Second...
Recognition By Design: Employee Performance...
Employee recognition for performance is a very powerful tool. As a manager, one of your biggest daily concerns is seeing to the ongoing motivation of your workforce. People work to ensure economic security, it's true, but it's a well-known fact that real motivation comes from personal recognition for a job a well done, it's called employee enrichment! Too often, companies are inept at providing adequate employee recognition. They assume workers will simply be content to continue working without the periodic acknowledgement that adds excitement and enthusiasm to the workplace. Recognition by Design, a Midwest-based employee performance recognition company, can help your company develop employee...
Improving Employee Performance
Organizations continually search for ways to improve workplace performance and increase efficiencies, for several reasons. It's a domino effect...the better the employee performance, the better the customer service. This leads to a better reputation which can result in better sales. Improving workplace performance features changing behaviors which is no easy task. The best way to start is from the top, down. Managers and supervisors who follow certain tactics as it relates to communication, listening and understanding themselves and others can make a huge impact. Communicate Effectively Effective communication can be the key to employee performance, efficiencies and eventually, employee morale. A...
Linking Employee Performance to Results – How...
You want your employees to consistently and continuously perform at high levels but they are not. You find that performance issues vary. Some employees do a great job of communicating with customers while other employees do better at managing time. In other instances, the same employees perform well in one area and not so well in another. As for inconsistency, that happens as well. You cannot always depend on the same employees to deliver the same level of performance on a continuous basis. Unfortunately, your performance discussions are not effective. When you talk about performance improvement, employees become defensive. You even find yourself on the defensive as you try to explain the...
In today's ultra-competitive business environment the demand for qualified talent is greater than ever. As the workplace continues to change, it becomes apparent that successful organizations are those that can attract, retain, develop, and lead a diverse workforce. A major driving force behind retaining good employees is maintaining high morale in the workplace. Yes, it is important to have strong management and leadership in any organization. But, what process do fast-growth companies utilize to account for performance goals, improve morale, develop and recognize employee achievement to ensure both managers and employees are performing at their best? To often, front line managers do not have a...
Employee Performance Reviews - 8 Important...
In every organization there has to be a policy of reviewing the performance of the employees on regular basis in order to evaluate the proper execution of responsibilities allotted to the employees as far as their work is concerned. Employee performance reviews help us to understand the exact status of the employee, the areas of development, what is expected of them by the company and it also helps them to develop an inter-personal relationship with their supervisors or seniors. Employee performance reviews are mostly done annually. The annual performance reviews are vital. Organizations are distressed to find reasons as to why they are unable to arrange an hour long session or meeting to understand...
Employee Performance - Know Your Top Performers
When you have a top performer working in your team, their employee performance characteristics are very clear. They just get on with the job, and the results come rolling in. So let's have a look at some of the key factors that make these people so valuable. Firstly, they envision the end Result. An effective individual, when presented with a new project or job, will quickly identify what the performance results should be. And if the result is not immediately obvious to them, they will concentrate on getting it clearly defined before they start. Consequently, in looking at a new area or project, the performance characteristics of a top performer will typically prompt questions like:- "What are we...
Collision of Training and Employee Performance!
The success of any business or any organization whether it is private or public mainly depends on the quality of its human resource. It is also a source of gaining productivity as well as competitive edge. Through training employee can improve its knowledge, skills, and abilities which ultimately improve its productivity but most importantly its quality of work. Actually employee performance is a blend of employee quantity of work and quality of work. Training can be done on soft skills and on hard ones. It is depends on the worker condition and its nature of duties that which training program, method and action plan suits him/her. Soft skills include communication skill, interpersonal skill...
Employee performance reviews are essential to ensure that your company functions at its optimal level. For the well-being of employees, as well as the growth of the company, these reviews are invaluable tools to maintain a satisfying and enriching environment for all. However, most managers view performance reviews as one of their most uncomfortable tasks. A little bit of planning and preparation makes all the difference, and transforms the entire process into a productive tool. A company’s strength lies in how secure an employee feels about his job. Remember, it’s a performance review, not a criticism session. The primary objective is to evaluate how an employee can add more value to the...
How an Employee Performance Review Template...
A company who values its most important asset that is its people explores all means to come up with a well written performance appraisal. The appraisal is necessary to document how well employees are performing their respective jobs. This helps the company to keep performing employees and to subject to remedial measures or to let go of non-performing employees. To help a company come up with a well written appraisal, there's the employee performance review template that can serve as base or guide by which the company builds its own customized performance documents suitable for this purpose. The review with the team member should clearly state the company objectives in the conduct of such and based...
Writing a Sample Employee Performance Review
There are two main aims of writing a sample employee performance review: one is to sum up the employee's performance and its proper evaluation for over a definite period; secondly, to motivate the employees to perform better by helping to modify their weak points. Flaws in the performance reviews may lead to the loss of a promising employee affecting the business whereas proper evaluation boosts the business. So writing down employee performance reviews can be challenging as many key aspects are to be covered for a fair evaluation within a short period. Adopting a standard rating system for evaluation and presenting monetary awards according to the rating helps to motivate the employees. This is...
How MBWA Can Help Companies Improve Employee...
It is an indisputable fact that profit-generating business practices are essential for any company's survival and success. However, small and medium-size enterprises may not have the funds needed to hire managers to oversee all the facets of company activities. There are, however, proven measures these companies can take to improve their performance. How can a small, cash-strapped business improve its productivity by keeping track of what is going on in all of its departments? Sometimes, the answers to complex questions like this one are really quite simple: get up from your desk and walk around the office. "Manage by walking around" (MBWA) really is an effective business tool that can increase...
Effective Employee Performance Appraisal System...
http-equiv="Content-Type" content="text/html; charset=utf-8"> Performance Appraisals can briefly be summed up as a periodic formal interaction between a subordinate and supervisor in the form of a interview in which the performance of the subordinate is examined and discussed, with the aim of identifying and improving on weaknesses and at the same time building on strengths and other skills. While this can often transform into a dreaded exercise involving plenty of paperwork, we at EmployWise provide a Performance Appraisal Software that can transform this process into a simpler and systematic one that yields better results. An effective employee performance appraisal system is one in which the...
Are Employee Performance Reviews Effective?
The Annual Employee Performance Review should be a thing of the past. Performances should be gauged by comparing the Actual and Targeted Budgets for Company Divisions, and how employees in those business units contributed or hindered the Company's Budget. As a Business Consultant and Entrepreneur with over 20 years experience working with different corporate cultures, I think an Employee's Performance should be examined as it contributes to the company's bottom-line profits. Shouldn't Performance Systems be about a Company's Profitability and an Individual's Growth? Of course it should be. Performance Reviews ought to be part of a Company's Compensation Structure to achieve better subordinate...
There are many ways to ensure that you will succeed in your business but not all of them can guarantee that you will really acquire the results that you would like to achieve. Nevertheless, there is a verified method that one should practice and that is to motivate the employees. This will enable you to deliver your strategy. To be able to start this practice, you should first set people targets. After that, you should be prepared to reward your workers when they are able to meet the targets that you have specified. With such application, they will often perform their best so that they will receive the award and recognition they deserve. Even though motivating your employees sounds so easy, this can...
Managing Employee Performance - Is Your...
Summary You could call the 20th Century "The Management Century." We're moving towards the second decade of the 21st Century. Management has been treated as a discrete science for about 100 years. Management has been analyzed, dissected, reviewed, revised, pulled apart and put together again time and time again. It's interesting to reflect that all this management science is still at the mercy of two human characteristics that affect all of us. The Intangible Twins I call perception and expectation the intangible twins. We see the effects of them very easily. But they exist only in the mind. Perception derives from how you "see" or perceive people and situations. Many of the worst elements of human...
Monitoring involves conducting periodic checks to determine an employee's level of performance in relation to established performance standards. Monitoring provides the data by which performance is ultimately evaluated. It is important for the supervisor to monitor the employee's performance, not only to be able to conduct the performance evaluation itself, but also to be able to reinforce good performance or attempt to improve unsatisfactory performance soon after it occurs. Ideally, the nature and frequency of monitoring should be proposed by the employee. In this case, the employee will have ownership of the process. It makes a big difference to the supervisor-employee relationship if the...