| About Human Resource Management and Successful | | | | good workers facilitated. These ways vary from |
| Organizations | | | | job-sharing (twopeople filling a 40-hour workweek), and |
| HR (Human Resource) management is an | | | | flextime (different people startingand ending their |
| often-underestimated task inwork-environments. | | | | workday at different times, with two specific |
| However, it is adequate and conscientious HR | | | | core-chunksin which everyone is present), to |
| managementthat will establish and retain a qualified, | | | | telecommuting (working from outside theworkplace), |
| well-cooperating workforce andtherefore, ultimately, an | | | | and more. |
| increase of organizational growth, efficiency, | | | | The basic message here is that different people |
| andprofitability. | | | | perform better underdifferent circumstances, and that |
| The most important tasks of the Human Resource | | | | they also get motivated in different ways: |
| department are to make surethat the people working | | | | What works for one may not work for another. |
| in an organization 1) feel happy, 2) are in theright job, | | | | Managers, in conjunction with |
| and 3) get the opportunity to upgrade their skills | | | | HR, should therefore tailor the way they reward |
| whennecessary. | | | | employees to these employees |
| Of course it is also HRÆs task to coordinate the | | | | Æ particular preferences, otherwise a reward can |
| recruitment of newemployees for vacant positions. | | | | have a reverse effect on aworkerÆs |
| This brings up the interesting point ofinternal recruiting | | | | performance. |
| versus external recruiting. Both have their | | | | In light of the motivation issue, several theories come to |
| advantagesand disadvantages. Yet, it is the HR | | | | mind, of which Iwill discuss two here: |
| department, together with theparticular department | | | | * MaslowÆs hierarchy of need, for instance, which |
| management, to determine which way to go in | | | | teaches us that,depending on the need-level of a |
| certaincases. HereÆs the dilemma in a nutshell: | | | | worker, certain rewards will or will notwork for him or |
| A) When you hire people from the inside you have the | | | | her. A worker who is at the basic level will probably |
| advantage thatthey are already familiar with the | | | | caremore for an extra dollar per hour than an |
| culture and the work climate, but youalso have the | | | | expensive company present, while aworker who is |
| disadvantage of having to retrain the ones that are | | | | already settled with regards to basic needs, security, |
| nowperforming in new positions, and having to fill the | | | | safety,and social contacts, may care more for a |
| positions that fell openwhen employees got promoted. | | | | prestigious title or a wonderfulaward complete with the |
| B) Hiring externally, on the other hand, has the | | | | entire ceremony that goes along with it. |
| advantage of bringingin fresh ideas, saving costs by | | | | * HerzbergÆs motivation-hygiene theory teaches |
| hiring the person with the right skills, butit may have the | | | | us that there aredifferent issues at stake when we |
| disadvantage of having to guide this newly hired | | | | talk about job satisfaction than when wetalk about job |
| personthrough the organization, which can be a time | | | | dissatisfaction. That means so much as that you can |
| consuming process. And younever know what you | | | | decreasea workerÆs job dissatisfaction and still |
| get with new people, right? | | | | not have achieved an increase inhis or her job |
| So, as you can tell, everything has at least two sides, | | | | satisfaction. It is important for managers, together with |
| and, again, it is HR | | | | the |
| Æs call, together with departmental management, | | | | HR specialists, to take note of that. In a nutshell, |
| to figure out what is thebest decision at a certain time | | | | Herzberg claims thatdissatisfaction will decrease when |
| and in a given situation. | | | | a worker enjoys good pay and security;good working |
| Another valuable point to consider is that the HR | | | | conditions; good interpersonal relationships; good |
| department should be moreinvolved in strategic | | | | companypolicies; and good supervisors. Satisfaction, on |
| decisions of an organization, which still does nothappen | | | | the other hand, willincrease when a worker enjoys the |
| as much as it should. But think of it: if the HR | | | | feeling of achievement; recognition;fulfilling work; a |
| department knowswhat the long term plans of top | | | | feeling of responsibility; and advancement and growth. |
| management are, it can adjust its hiringrequirements to | | | | The simple message embedded in all of the above is |
| those plans and save a lot of the hassle that the | | | | that people need to bekept satisfied in order to |
| retrainingand laying off of employees will bring about. | | | | perform well in a workplace. Managers should tryto |
| And then the motivation-issue: HereÆs where we | | | | treat all workers correctly and never make the |
| contemplate on how to retainthe best workers and | | | | mistake of playing workersagainst each other, while, at |
| keep them satisfied. There are various ways in | | | | the same time, they should also be aware thatthe |
| whichmanagers, with support of the HR department, | | | | ways in which workers get motivated vary richly. A |
| can generate improvedperformance from workers. | | | | good rapport betweendepartmental management and |
| An interesting concept is the "flexibility issue" in which | | | | HR is therefore recommended, although,unfortunately, it |
| various workroutines are discussed. TodayÆs | | | | is not implemented too often yet. |
| workplaces are trying all kinds of methodsto keep | | | | Dr. |